The organizations which provide ITIL examinations is PEOPLECERT from 01-01-2018
PEOPLECERT Group (www.peoplecert.org) offers independent certifications that evaluate competence, know-how and expertise, including globally recognized brands such as ITIL, IASCC Lean Six Sigma, ECDL, City & Guilds and certifications for Management Systems professionals, including ISPO 2000 and ISO 27000. The company operates worldwide, with 142 employees and 1,000 associates and offers web proctored, paper and web based exams in more than 19 languages through 8,850 global examination locations.
ITIL Foundation is the comprehensie framework, a base on which IT Processes are composed within IT company. The Foundation Certificate in IT Service Management (ITIL Foundation) is a proof that the person posessing the certificate understands various processes and relations between them. There are 12 main areas that the ITIL Foundation is focused on. These areas are divided between Service Support and Service Delivery.
Service Delivery processes / functions are:
- Service Desk as the only function in Service Delivery
- Incident Management
- Problem Management
- Configuration Management
- Change Management
- Release Management
Service Support consists of the following processes:
- Service Level Management
- Availability Management
- Capacity Management
- Financial Management
- IT Service Continuity Management
- Security Management
Once you receive 22 points you can attend Managing through the Lifecycle training and recive ITIL Expert certification
ITIL Service Lifecycle Modules are:
- Service Strategy (SS)
- Service Design (SD)
- Service Transition (ST)
- Service Operation (SO)
- Continual Service Improvement (CSI)
ITIL Service Capability Modules are:
- Planning, Protection and Optimization (PP & A)
- Service Offerings and Agreements (SO & A)
- Release, Control and Validation (RC & V)
- Operational Support and Analysis (OS & A)
ITIL® is a registered trademark of AXELOS Limited.
Kindly Note :
The prerequisite for the ITIL 2011 intermediate exam is an ITIL Foundation certificate and Course Completion Requirement for the Exam Certification you are seeking.
To achieve the ITIL® Expert qualification, you must have attained a total of 22 credit points through the ITIL qualification scheme.
Before applying for the ITIL Expert qualification, please visit the Official ITIL Website to check that your combination of examinations are eligible, as qualifications which are too similar between versions may not be allowed.